Regional IT Operations Lead

Bayer
Full-time Heredia, Heredia Province Operations Specialties Managers
Posted:
June 04, 2026
Location:
Heredia, Heredia Province, Costa Rica

Job Description

Regional IT Operations Lead 

TASKS AND RESPONSIBILITIES

  • Oversee IT Service Operations processes including (Major-) Incident Management, Problem Management, and IT Service Request Management between CORE and Legacy Operations Organizations across the Americas.

  • Serve as the primary regional point of contact for (Major-) Incident Management across the Americas time zone, ensuring timely and effective resolution of critical IT issues in alignment with global standards.

  • Support Problem Management activities, including root cause analysis and implementation of preventive measures to minimize recurring issues.

  • Drive Continuous Service Improvement initiatives to enhance efficiency and effectiveness of regional operational processes.

  • Maintain documentation related to incidents, problems, and change management processes and outcomes, ServiceNow and SAP Solution Manager

  • Collaborate with cross-functional te...
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    Job Overview

    Job Type: Full-time
    Location: Heredia, Costa Rica
    Posted: June 04, 2026
    Deadline: July 14, 2026