Regional IT Operations Lead

Bayer

Full-time Heredia, Heredia Province Operations Specialties Managers

Posted:

June 04, 2026

Location:

Heredia, Heredia Province, Costa Rica

Job Description

Regional IT Operations Lead 
TASKS AND RESPONSIBILITIES
Oversee IT Service Operations processes including (Major-) Incident Management, Problem Management, and IT Service Request Management between CORE and Legacy Operations Organizations across the Americas.

Serve as the primary regional point of contact for (Major-) Incident Management across the Americas time zone, ensuring timely and effective resolution of critical IT issues in alignment with global standards.

Support Problem Management activities, including root cause analysis and implementation of preventive measures to minimize recurring issues.

Drive Continuous Service Improvement initiatives to enhance efficiency and effectiveness of regional operational processes.

Maintain documentation related to incidents, problems, and change management processes and outcomes, ServiceNow and SAP Solution Manager

Collaborate with cross-functional te...

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Job Overview

Job Type: Full-time

Location: Heredia, Costa Rica

Posted: June 04, 2026

Deadline: July 14, 2026