Regional IT Support Executive

Responsibilities:

• Respond to customer inquiries and handle technical issues professionally via phone, email, and chat.
• Troubleshoot and resolve hardware and software problems effectively and efficiently.
• Document, track, and follow up on issues through the company's ticketing system.
• Collaborate with team members to ensure timely resolution of customer issues.
• Coordinate with the headquarters IT team and external vendors to resolve technical problems.
• Deliver quality customer service and support to all users and stakeholders.

Requirements:

• Diploma or Degree in Information Technology or related field.
• Prior experience in IT support or helpdesk operations is an advantage.
• Strong analytical, problem-solving, and communication skills.
• Able to work in a shift environment, including evenings and weekends.
• Team player with a positive attitude and commitment to ...