Regional Learning & Development Manager

about the company
We are exclusively working with a leading international lifestyle and hospitality group known for delivering premium guest experiences across a diverse portfolio of high-end concepts. The organization focuses on maintaining market-leading standards and fostering a culture of excellence within the luxury service sector.

about the job

Reporting to the Head of Human Resources, this is an impactful opportunity for a dedicated training & development professional to drive service excellence and elevate brand performance across multiple premium outlets.

• Create and deliver comprehensive training modules focused on guest engagement, operational quality and product knowledge.
• Launch creative engagement initiatives and team-building programs to energize the workforce and celebrate service wins.
• Perform detailed training needs assessments using performance data and guest feedback to identify growth areas. <...