Job Description
Company Overview
DK Bank is a leading Bhutanese financial institution serving as the official bank of Gelephu Mindfulness City. With a mandate to integrate innovation, sustainability, and customer-centric services with a vision to expand globally; DK Bank is pioneering new financial models for the digital era.
Position Purpose
To enable scalable, efficient, and compliant customer service operations across multiple markets by establishing standardized operating models and performance governance that supports DK Bank's regional growth objectives.
Key Responsibilities
- Define, implement, and govern customer service KPIs and SLAs
, ensuring clear performance measurement, accountability, and continuous improvement across all service channels
- Lead the selection, design, and implementation of customer service systems and tools
(e.g. CRM, ticketing, case management, knowledge bases) to enable scalable and data-driven operation...
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