Regional Product Specialist

The Regional Product Specialist – Service Operations (Service Agreements) will be responsible for strengthening our service operations within the NASA region, with a special focus on service agreements, workshops, and field service performance. This role requires strong technical expertise in maintenance of mining equipment, advanced knowledge of ERP systems (such as M3, BPCS, or equivalent), and proven ability to support and improve operational excellence across multiple Customer Centers.
A key responsibility will be to provide technical support in maintenance contracts, including maintenance strategies, KPI definition and follow-up, planning and scheduling, as well as benchmarking performance with other regions. Beyond NASA, the specialist will also serve as a technical resource for other PSD regions, ensuring knowledge transfer, alignment, and best practice sharing globally.
This is a remote role, with scheduled travel to Customer Centers in the region to conduct audits, suppo...