Regional Service Management Lead

Role summary

Managing the Regional Service Management team and alignment to processes (Incident, Event, Request, Problem, Change) – ensuring that they are all fit for purpose and meet the aims of supporting the Firm.

Ensuring that the reliability and performance of the regional services is in line with the business requirements. Delivering to the defined Global processes to ensure the effectiveness of the management and transparency of the overall service lifecycle and support, including identification, stability, performance, capability, risk acceptance, transition sign off and analysis of the services. Managing any IT communications to the business, and ensuring you are representing the voice of the customer in all messaging or customer facing transitions.

The role will also be accountable for the regional service in the region they are based.

Ensuring all the regional operational IT needs of the business are fully supported and managed, and that the...