Regional Service Support Engineer

SciMed has a broad distribution network across the Asia Pacific region, bringing together an international team of professionals with in-depth market knowledge and experience.

About the Role

• Responsible for providing service training to regional partners in SEA, India and Oceania.
• Develop technical service procedures, policies and standards to improve work process.
• Facilitator between our service team / regional partners and HQ Service team.
• Provide prompt technical support and ensure requests are dealt with effectively and efficiently.
• Attend to customer service enquiries from export countries and Singapore teams.
• Arrange customer service training with Japan HQ.
• Process and manage Japan database access login accounts (STIS).
• Facilitate monthly meetings on Customer Service and Quality Assurance Department from HQ.
• Analyze and gather feedback from our service team / regional p...