Regional Services Leader (gn) - DACH

The role

The Regional Services Leader (gn) for DACH is running the overall delivery function. Ensuring a speedy and high‑quality service to our customers with a strict adherence to any SLA, outstanding customer service, people management, by leading and motivating the entire services workforce. This includes planning, monitoring, developing, coordinating of the entire delivery function, and is carrying out systems, policies, procedures, and efficiency standards.

In this role you will be directly reporting to the Regional President DACH and you will work closely will all regional leader and the global services org.

Responsibilities

Leadership:

• Lead, enable, guide/ mentor local and remote direct reporting employees and delivery leaders aligned to the regions and services.
• Increase leadership team's efficiency by training, mentor, counselling, and focusing senior leadership team; communicating values, strategies, and object...