Regional Supervisor

ABOUT THE ROLE
We are looking for a highly driven, system-oriented and customer-centric Regional Operations Supervisor to oversee branch performance and client service delivery within assigned regions.
This role acts as the operations control tower and customer care lead for the region, ensuring:
Zero backlog
TAT compliance
Real-time visibility of all reports
Seamless coordination between branches, QC, valuers, marketers and customer care
If you are passionate about performance management, data-driven follow-ups and operational excellence, this role is for you.
KEY RESPONSIBILITIES
1. Regional Operations Monitoring
Provide real-time oversight of:
Number of reports received per branch
Reports approved at:
Branch level
Regional QC level
Reports pending and reasons for delay
Ensure all reports move from instruction → inspection → approval → dispatch without bottlenecks.
2. QC Performance Control
Track all Regional QC approvals
Ensur...