Regional Supervisor

Role Overview
We are looking for a driven and hands-on Regional Supervisor to lead, support, and optimise field operations across multiple locations. This role is ideal for someone who thrives in fast-paced environments, enjoys working with people, and is passionate about delivering operational excellence.

You will play a critical role in ensuring that agents and service points operate efficiently, remain compliant, and consistently deliver a high-quality customer experience.
Key Responsibilities

+ Supervise and support field agents and service providers within the assigned region

+ Monitor daily operations to ensure service delivery standards are met

+ Conduct regular site visits to assess performance, compliance, and customer experience

+ Provide coaching, training, and ongoing support to agents to improve productivity

+ Ensure adherence to company policies, procedures, and regulatory requirements (e.g., AML/CFT)

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