Remittance Services Assistant

Job Summary

Investigates various problems regarding the transmission of remittances and pertinent documents such as passbooks, certificates of time deposits, account opening documents; responds to inquiries and tracers from remitters, beneficiaries, foreign branches, subsidiaries, remittance tie-ups, correspondent banks and remittance centers.

Attends to customer inquiries and sends data for the remittance feedback/confirmation through the inquiry/feedback system.

Role Exposure

• Investigates/processes tracers, amendments, and cancellations received from Foreign Branches/ Subsidiaries, correspondent banks, remittance tie-ups and domestic branches
• Entertains inquiries of clients from foreign banks, foreign subsidiaries and domestic branches via telephone or counter inquiries.
• Prepares replies to remittance inquiries/tracers of foreign branches and domestic branches.
• Encodes/upgrades/maintains a database system f...