Remote Ai Solutions Architect - Customer Support Automation

SupportYourApp

Full-time barcelona, kingdom of spain Customer Service

Posted:

June 09, 2026

Location:

barcelona, kingdom of spain, Spain

Job Description

About the role:  

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We are looking for an AI Solutions Architect to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments. 

What you will do:

Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times).
 
Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high‑impact automation opportunities.
 
Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of ...

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Job Overview

Job Type: Full-time

Location: barcelona, Spain

Posted: June 09, 2026

Deadline: July 19, 2026