Remote Bilingual Customer Service Agent

Become a Bilingual Customer Service Representative at Canon Canada, working remotely to provide outstanding client service in French and English. You'll play a crucial role in customer communication and support.
This remote opportunity allows you to leverage your bilingual expertise as you handle customer queries effectively. You'll maintain records in our systems, track client issues, and ensure a high standard of service is met across the board. Customer service or call center experience is a must for this role.
Key Responsibilities:
• Address inbound calls and emails regarding inquiries
• Thoroughly investigate and resolve customer issues
• Record updates accurately in the CCTS database
• Follow current department procedures and policies
• Escalate any unresolved issues to management
Requirements:
• Must be bilingual in French and English
• Prior customer service or call center experience
• Strong organizational and multitasking abilities
• Strong...