Remote Bilingual Customer Service Agent

Join Neo as a Remote Bilingual Customer Service Agent and deliver exceptional support from home. Engage with customers to create meaningful interactions that prioritize quality.
In this customer-focused role, candidates will leverage their bilingual skills and problem-solving abilities within Neo's collaborative Customer Experience team. Team members are expected to manage at least 25 hours weekly, including weekends, while setting flexible schedules that accommodate personal commitments. Join a culture dedicated to making a difference through outstanding service.
Key Responsibilities:
• Deliver bilingual support across various customer interactions
• Work collaboratively to address and resolve issues
• Achieve performance targets and maintain service quality
• Flexibly schedule shifts across the week, including weekends
• Embrace and adapt to evolving technology solutions
Requirements:
• Minimum of 1 year in a customer-facing role
• Demonstrated problem-s...