Remote Bilingual Customer Support Agent

Become a Remote Bilingual Customer Support Agent at NTT DATA. This full-time role emphasizes empathy and effective communication with customers in both English and French.
At NTT DATA, we believe our people are our greatest asset. As a Bilingual Customer Service Representative, you will address inquiries and resolve complaints, ensuring a positive experience for every customer. This position allows you to interact with diverse teams and contribute meaningfully to our clients.
Key Responsibilities:
• Provide first-class service by understanding customer needs
• Respond professionally to inquiries and complaints
• Keep detailed records of customer interactions
• Stay informed on product details and services
• Follow confidentiality and compliance protocols
Requirements:
• Excellent written and verbal communication in both languages
• Customer service experience preferred
• Strong typing and grammar skills
• Ability to work in a remote setup
• Commit...