Remote Bilingual Customer Support (Dutch & English) - Music Streaming

We Could Use Someone Like You in Our Crew. ModSquad has partnered with a top music streaming platform, and we're looking for friendly, people-focused Customer Support pros to join our fully remote team. As a member of this team, you'll respond to customer inquiries via inbound messages in Dutch and English. Orientation & Production Hours (All times in Pacific Time) Orientation (8 weeks, 40 hours per week): Phase 1 (4 weeks): 4 AM - 1 PM Phase 2 (4 weeks): Self-scheduled between 7 AM - 3 AM Production Hours: Available shifts daily, 7 AM - 3 AM Commitments: Self-schedule a minimum of 25 hours per week Of those 25 hours, at least 12 weekend hours are required 180 days (as needed) What We’re Looking For: A passion for helping people Clear communication and problem-solving skills Chat experience handling 3-5 customers at once Fluent in Dutch and English (business level) Calm, kind, and quick-thinking under pressure