Remote Bilingual Customer Support Systems Specialist (English/Spanish) - LATAM

About Valatam

We’re Valatam,  a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About the Role

We are seeking a full-time Customer Support Systems Specialist (Intercom Owner) to fully own and optimize the customer support ecosystem through Intercom. The position requires a professional who can manage live support escalations while also designing, building, and improving workflows, automations, and AI-driven systems to reduce manual workload and elevate the user experience.

The ideal candidate combines strong written communication skills with technical confidence in help desk automation tools and a systems-thinking mindset.

This is a full-time position (40 hours per week) for candidates in Venezuela,...