Remote BPO Program Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global BPO Program Manager - REMOTE. In this role, you will own the BPO Partner Program globally, ensuring performance, governance, and strategic improvements. You will balance the needs of our BPO partners with our business objectives throughout multiple phases of the program. Your collaboration with cross-functional teams is vital as you will work alongside business development and operations to drive success. This is an excellent opportunity for someone passionate about building programs and solving complex issues for our valued partners.

Accountabilities

• Build and launch a BPO Partner Program for our partner community.
• Develop a pricing and billing model suitable for BPOs with cross‑functional support.
• Work with global enablement to ensure effective program use by Zoom Channel Teams and Partners.
• Identify risks, trends,...