Remote BPO Team Leader — Elevate CX & Team Performance

A consulting and BPO company is seeking a Team Manager to oversee customer service representatives, ensuring performance targets and quality service. The ideal candidate should have at least 1 year of experience in a leadership role within the BPO sector. Responsibilities include supervising agents, managing performance metrics, and addressing customer issues effectively. The position is currently remote but may transition to on-site if needed. Strong problem-solving and communication skills are essential.
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