Remote Braze Support Technician

Job Description
PURPOSE:
Provide technical support for Hyatt Corporate and property stakeholders by supporting
customer relationship management (CRM) marketing platforms to enable engineering
teams and business users to operate efficiently with minimal disruption.
This role will support Hyatt’s CRM platform tooling – i.e. Braze, Sageflo Radiate, Smartling,
ServiceNow, etc. - and provide support for marketing technology initiatives. This role is a
Level 2 IT support role and will require the support engineer to have deep support level
knowledge of the marketing platforms and how best to provide support and management of
the tooling.
POSITION RESPONSIBILITIES:
• Serve as a Level 2 technical support for properties, brands, CRM, Marketing Operations,
and internal engineering teams supporting Hyatt CRM products.
• Provide primary support for Braze, Sageflo, Smartling tools, with additional support
across Hyatt’s marketing CMS and personalization pro...