Remote CRM

Job Description

We're hiring a highly organized Remote CRM & Email Management Specialist to support our sales operations team. This role focuses on managing CRM records, handling customer email communication, and ensuring smooth order coordination.

This is not an outbound sales role. We're looking for someone with Executive Assistant, CRM management, or customer operations experience who is detail-oriented and proactive.

What You'll Do

• Manage and update customer records inside CloseCRM and CommonSku
• Handle inbound emails and customer communication professionally
• Organize leads, tag contacts, track follow-ups, and maintain clean CRM data
• Assist with quotes, order tracking, and invoice coordination
• Coordinate with suppliers on timelines, availability, and shipping updates
• Monitor inboxes, prioritize messages, and escalate issues when needed
• Support the team with admin tasks similar to an EA role