Remote Customer Care L3 Engineer for Healthcare IT Solutions

Elevate your career in the medical IT industry as a Customer Care L3 Engineer. This remote role from Canada offers the chance to engage with innovative healthcare technologies and support clients across various platforms.

This position is designed for a seasoned professional experienced in PACS or similar healthcare IT software. You'll leverage your strong problem-solving skills and customer support passion to diagnose and resolve critical issues. Expect to implement healthcare imaging solutions and work closely with project managers and clients to ensure success during installations and technical engagements.

Key Responsibilities:
• Provide top-tier technical support for healthcare clients
• Diagnose and resolve software issues in imaging systems
• Implement solutions in cloud, virtual, and physical settings
• Integrate with PACS, RIS, EMRs, and third-party systems
• Document project activities and conduct root cause analysis
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