Remote Customer Engagement Manager

Champion customer satisfaction by managing and growing a designated client portfolio. Utilize strong relationship-building skills to enhance product adoption and overall success.

As a key player in customer engagement, you’ll leverage your five-plus years of experience in Customer Success or Marketing. You will design effective strategies that address client needs while collaborating with various departments. This role emphasizes automation and creative engagement tactics to drive long-term retention.

Key Responsibilities:
• Develop a comprehensive plan for client success
• Establish trusted partnerships with strategic customers
• Implement engagement automations based on usage signals
• Collaborate with Onboarding and Marketing to drive adoption
• Analyze signals to pinpoint areas for client growth

Requirements:
• 5+ years in Customer Success or Marketing roles
• Background in SaaS preferred for practical...