Remote Customer Experience Manager - Books & Ecommerce

A leading online bookstore is seeking a Customer Service Manager to oversee and elevate service quality in the Philippines. The role involves training local agents in Australian standards of customer service, resolving issues, and ensuring consistency. Ideal candidates will have management experience in a customer service context, particularly outside of BPO environments, and a passion for books. You will work independently, managing a small team while ensuring cultural expectations are met.
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