Remote Customer Service Representative

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About Us

Diamond Plumbing and Diamond Home Pros are fast-growing, family-owned home service and improvement companies serving South Florida. We specialize in residential plumbing services, water and drain repipes, and bathroom remodels, with a strong focus on professionalism, customer experience, and operational excellence.

We are looking for a
remote Customer Service Representative (CSR)
who is sharp, reliable, and customer-obsessed—someone who can confidently handle inbound calls, book jobs correctly, and represent our brand with professionalism and empathy.

Role Overview

As a Remote CSR, you are the
first point of contact
for our customers. Your job is to
answer inbound calls, qualify customers, book appointments accurately, and ensure a smooth handoff to dispatch and field teams
. You play a critical role in revenue generation, customer satisfaction, and daily operations.

This is
not
a passive call-center ...