Remote Customer Success Engineer for AI SaaS (LatAm)

Position: Customer Success Engineer (LatAm)

Type: Contract

Compensation: $35,000–$50,000 per year

Location: Remote

Commitment: Requires substantial overlap with Pacific Time (PT/PST)

Role Responsibilities

• Investigate talent‑reported issues end‑to‑end, reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
• Triage with sound judgment; escalates engineering issues and resolves others via configuration, fine‑tuning, or clear user guidance.
• Surface systemic patterns and product risks to engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
• Communicate with precision, professionalism, and empathy.

Qualifications ...