Remote IT Help Desk Technician (Level 1 – 3)

Job Summary

The Elite Job is seeking a skilled and proactive Remote IT Help Desk Technician (Level 1 – 3) to join our dynamic team. As a key member of our IT support department, you will provide technical support and solutions to end users, addressing a range of IT issues via phone, email, and remote tools. You will assist with troubleshooting hardware and software issues, managing technical requests, and ensuring all systems run smoothly. If you have a passion for IT support and enjoy solving complex technical challenges, this is the role for you.

Key Responsibilities

• Provide first-line to third-line technical support to end users via various channels, including phone, email, and remote desktop tools.
• Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level technicians as needed.
• Ensure all technical support tickets are logged, tracked, and resolved in a timely manner, m...