(Remote) Manager of Software Services & Support

Harris Novum, a division of Harris; is seeking a Manager of Software Services & Support who will lead the Software Professional Services and Support team in a dynamic healthcare software business.

This robust management role involves overseeing billable services delivery, leading customer support analysts, and serving as the primary liaison between our clients and internal development teams. The ideal candidate brings deep expertise in Hospital Revenue Cycle Management or Hospital Patient Accounting, combined with proven leadership abilities in a customer-facing technical services environment. You will collaborate closely with our R&D Director to ensure client requests are met by developers while maintaining exceptional service delivery standards. This position requires someone who can balance strategic client relationship management with hands-on operational execution, including project oversight, stakeholder communication, and related administrative tasks.