Remote SaaS Product Support Specialist

Enzo is seeking an experienced Product Support Specialist to provide email and chat-based technical support for ecommerce merchants using Postscript. You will troubleshoot issues, guide customers through features, and ensure that every interaction reflects our customer-first value. The ideal candidate will have strong written communication skills and a background in customer support, with a focus on SaaS or ecommerce environments. This role requires full-time availability to support customers during business hours.