Remote Senior CSR & Coaching Expert (Call Center)

A leading technology solutions provider is seeking Senior Customer Service Representatives (CSRs) to support a federal contact center. This role centers on providing exceptional customer service, managing escalations, and training new agents. The ideal candidates will have extensive experience in contact centers, strong communication skills, and the ability to manage disruptive callers. This remote position requires candidates to reside in the Columbia, SC area and involves other duties as assigned. Applicants must possess an HS diploma and meet government suitability requirements.
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