Remote Service Delivery Manager Needed

Nesto
Full-time montreal (administrative region), qc IT & Technology
Posted:
June 14, 2026
Location:
montreal (administrative region), qc, Canada

Job Description

Join nesto as a Service Delivery Manager with a focus on building B2B service delivery processes. This remote role emphasizes incident and change management frameworks.
The selected candidate will leverage over eight years of expertise to establish a foundation for our new service delivery team. Key responsibilities include managing SLAs and presenting operational reports to enterprise partners. You’ll also engage in an on-call rotation to ensure reliability in service delivery.
Key Responsibilities:
• Develop and execute operational frameworks for services
• Identify patterns for problem management from incidents
• Oversee SLA reporting from inception to delivery
• Represent nesto in enterprise client communications
• Implement AI strategies in operational workflows
Requirements:
• Minimum 8 years of experience, including 3 in service delivery
• Proven expertise in incident and SLA reporting
• Familiarity with financial penalty SLAs
• Client-interac...

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Job Overview

Job Type: Full-time
Location: montreal (administrative region), Canada
Posted: June 14, 2026
Deadline: July 24, 2026