Remote Service Design Lead at PLATO

Join PLATO's innovative team as a Remote Service Design Lead, driving strategic design for transformation programs across Canada. Shape future investigator experiences while working fully remotely.
As PLATO seeks a skilled Service Design Lead, you will blend strategic vision with hands-on delivery from June to December 2026, with a chance for contract renewal. Your role includes managing complex requirements and engaging stakeholders to deliver user-centered solutions, driving the transformation of crucial public services with Indigenous leadership.
Key Responsibilities:
• Lead design for investigation lifecycle from intake to closure
• Define future-state journeys and operating models for users
• Collaborate with Agile teams to ensure design feasibility
• Facilitate design reviews for timely approvals
• Advocate for investigator needs in all delivery phases
Requirements:
• Experience in large-scale government or enterprise transformation
• Deep knowledge ...