Remote Service Engineer

The Remote Support Engineer focuses on delivering excellent customer care and being there for customers when they need us most. You will engage customers across the globe through our online resources, communities, social outreach, and 1:1 care. This role represents the voice of the consumer and works closely with cross-functional partners across Philips to make our products and policies better. You will be passionate about focusing on the consumer and helping them get the most out of Philips.

This role plays a vital role in the success of the Italian / EU support desk by actively contributing to the attainment of key performance indicators (KPIs) and business goals.

**Your Role:**

+ Provide support to over 200 customers on our range of our Cardiology Informatics products in the assigned geographical region.

+ Analyse break/fix issues working with empathy and a sense of urgency to deliver solutions to meet customer/partner needs.

+ Resolution...