Remote Smart Home Tech Support Specialist

Resolv Global is seeking a technically minded and customer-focused professional for a remote technical support role based in Mexico. In this position, you'll assist residents with their smart home devices through calls and emails, ensuring their technology functions optimally.

The ideal candidate will have strong English communication skills and at least a year of customer service experience. You will troubleshoot various issues, log interactions in the CRM, and maintain a calm, patient demeanor when guiding customers.

This full-time role offers a training period of 4 to 5 weeks, and candidates must meet specific technical requirements.