Remote support engineer

Company Description
USR INFOTECH Solutions Pvt Ltd is a Bengaluru-based HR Tech company, specializing in delivering AI-powered Performance Management Systems (PMS) and OKR platforms for multi-collar workforces. Since 2013, the company has served clients in 25+ countries, offering multilingual Saa S, white-label OEM-ready solutions, and managed services. With a focus on deep configurability for measurable outcomes, their platforms cater to SMEs, MSMEs, enterprises, and HR Tech vendors. Providing comprehensive support for tools like OKRs, KPIs, SMART Goals, and 360° feedback, USR INFOTECH ensures mobile-ready and multilingual capabilities. The company is ISO 27001:2022 certified, GDPR/DPDP aligned, and proud to be a profitable, family-led organization.
Role Description
This is a full-time on-site role for a Remote Support Engineer based in Bengaluru. The Remote Support Engineer will provide technical and customer support, diagnose and troubleshoot technical issues, and resolve c...