Remote Support Engineer — ITIL, M365 & Security

Plan A Technologies, Inc.
Full-time Nuevo León, Nuevo León Other-General
Posted:
March 01, 2026
Location:
Nuevo León, Nuevo León, Mexico

Job Description

A leading software development firm is looking for a Support Engineer to provide high-quality technical support to users. The role requires at least 3 years of experience in technical support, strong troubleshooting skills in various platforms, and the ability to manage multiple support requests. You will engage in ITIL-based triage, monitor logs, and assist with user issues. The position is fully remote, offering a collaborative work environment with great colleagues and competitive benefits.
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Job Overview

Job Type: Full-time
Location: Nuevo León, Mexico
Posted: March 01, 2026
Deadline: April 10, 2026