Remote Support Engineer — ITIL, M365 & Security

Plan A Technologies, Inc.

Full-time WorkFromHome, Nuevo León Instalación - Mantenimiento - Reparación

Posted:

February 22, 2026

Location:

WorkFromHome, Nuevo León, Mexico

Job Description

                    A leading software development firm is looking for a Support Engineer to provide high-quality technical support to users. The role requires at least 3 years of experience in technical support, strong troubleshooting skills in various platforms, and the ability to manage multiple support requests. You will engage in ITIL-based triage, monitor logs, and assist with user issues. The position is fully remote, offering a collaborative work environment with great colleagues and competitive benefits.
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Job Overview

Job Type: Full-time

Location: WorkFromHome, Mexico

Posted: February 22, 2026

Deadline: April 03, 2026