Remote Support Specialist (Network and Systems) L3

Remote Support Specialist (Network and Systems) L3

Nexplay Consulting | IT Services for Hotels & Restaurants

Join Nexplay Consulting , a leading provider of IT solutions for the hospitality industry . We’re hiring a Remote Network Support Specialist to deliver exceptional technical support for firewalls, switches, and Windows systems .

Responsibilities:

• Provide remote helpdesk support for network setup, configuration, and troubleshooting.
• Manage firewall policies, switch configurations, and IP addressing .
• Assist with Windows Server administration and management
• Document all work in ticketing and RMM platforms .

Requirements:

• 5+ years of IT support experience with a focus on networking.
• Strong knowledge of Fortinet, Cisco, Ruckus, Aruba or similar brands .
• Certifications like <...