Remote Tier 2 Help Desk Engineer (MSP/MSSP)

A high-growth Managed Services Provider is seeking a remote Tier 2 Service Desk Engineer to deliver technical support and resolve client issues efficiently. The ideal candidate will have proven experience in IT support, exceptional troubleshooting skills, and a customer-focused approach. Responsibilities include diagnosing hardware/software problems, maintaining IT documentation, and providing excellent service to ensure client satisfaction. This full-time position offers a supportive work environment with numerous benefits, including health care reimbursement and professional development opportunities.
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