Remote Tier II Help Desk Engineer – IT Support

A Managed Service Provider is looking for a Help Desk Engineer - Tier II to provide remote technical support. The ideal candidate should have 2-3 years of experience in IT support and be knowledgeable about helpdesk tools and cybersecurity best practices. Responsibilities include providing help desk support, quality assurance, and participating in an on-call rotation. The role requires strong customer focus and the ability to communicate technical information effectively.
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