Job Description
JOB OVERVIEW
The Renewal Executive is responsible for protecting and securing recurring revenue (ARR) by executing timely, accurate subscription renewals for assigned accounts. This role owns the renewal opportunity lifecycle in Zoho CRM, runs renewal timelines (120/90/60/30-day actions), and coordinates internal stakeholders (Sales, CS, Pillar pre-sales, Finance) to ensure a high-quality customer renewal experience.
This role is under CS Ops, and operationally governed by RevOps 2.0 rules. Expansion (seat upgrades, cross-sell, upsell) is not owned by this role—once triggered, it must be handed off to AE/Sales Rep as a linked expansion opportunity.
KEY RESPONSIBILITIES AND DUTIES
1) Execute subscription renewals end-to-end for assigned accounts, including renewal planning, stakeholder engagement, quote preparation, follow-ups, negotiation within approval rules, and closing renewals on or before the due date.
2) Own renewal pipeline accuracy in...
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