Renewal Manager

A key success criterion for a successful SaaS software company is customer satisfaction, which drives renewals year over year. The Renewal Team at Stibo Systems plays a vital role in our continued global growth and success.
 

This Renewal Manager role will support customers primarily across North America and LATAM, partnering closely with regional Account Managers and Customer Success teams to ensure strong renewal performance, retention, and expansion across these markets.
 

This is the role and main tasks

The key objectives for a Renewal Manager revolve around ensuring customer satisfaction, maximizing revenue through contract renewals, and minimizing churn. A Renewal Manager contributes to the overall success of Stibo Systems by maintaining and growing the customer base while ensuring a positive customer experience throughout the renewal process.
 

More specifically, you will: