Renewal Operations Senior Manager

Description

Salesforce is seeking a strategic and impact-driven Renewal Operations Senior Manager to lead the optimization of renewal processes. This role identifies process bottlenecks, gaps, and redundant manual steps, orchestrating solutions that enhance productivity, reduce costs, and ensure high-quality outcomes. The Senior Manager will be a data-oriented leader responsible for proactively determining and orchestrating the implementation and ongoing governance of solutions to enhance productivity, reduce costs, and ensure high-quality outcomes.

Responsibilities

• Lead and oversee the maintenance of critical renewals data and workflows
• Manage and govern internal case queue(s), ensuring proper triage, execution, stakeholder communication, and timely resolution
• Drive decisions and act as a key escalation point to assess issues and drive resolution
• Identify process needs and drive future state solutions, trans...