Renewal Operations Senior Manager

Renewal Operations Senior Manager

Salesforce is seeking a strategic, impact-driven Renewal Operations Senior Manager to lead the optimization of renewal processes, identifying bottlenecks, reducing costs, and ensuring high‑quality outcomes.

Responsibilities

• Lead and oversee the maintenance of critical renewals data and workflows.
• Manage and govern internal case queue(s), ensuring proper triage, execution, stakeholder communication, and timely resolution.
• Drive decisions and act as a key escalation point to assess issues and drive resolution.
• Identify process needs and drive future‑state solutions, translating data model, system, and go‑to‑market changes into scalable operational workflows while streamlining execution.
• Champion data quality improvement initiatives to ensure users have access to accurate and timely information.
• Leverage AI, Slack, Python, and other tools to automate workflows, optim...