Renewal Specialist

**Job Summary**



We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.



You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.



**Essential Functions**



+ Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.

+ Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.

+ Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.

+ Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.