Renewals Expert

What we do.

Electric Car Leasing

Why we do it.

Greener. Fairer. Future.

You will be joining our newly established Driver Success Team, a dedicated team responsible for maximising customer retention and satisfaction at the end of their lease agreement.

Existing customers are not “new leads”; they require a strategic, relationship‑based approach, not a standard sales call. Your goal will be to convert upcoming lease renewals, win back ‘controllable’ leavers, and renew relationships by resolving issues directly, ensuring a great experience that encourages drivers to stay.

What you’ll do…

• Your primary focus will be on relationship management, retention, and turning customers into advocates .
• Actively manage the pipeline of end‑of‑lease customers, advising and supporting them through the renewal of their electric vehicle lease.
• Manage renewals, end‑of‑lease extensions, and retention across a...