Rep II, Customer Service Representative - Voice

**_What Customer Service Operations contributes to Cardinal Health_**



Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.



Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution



**Job Responsibilities:**



+ Handles client/patient questions, complaints, requests or inquiries with the highest degree of courtesy & professionalism, with the goal of one-call resolution & patient retention.

+ Maintains a working knowledge of all company products & services, as may be required to work in one or more divisions or skill sets.

+ Logs into systems as appropriate to skill set and/or task(s) assigned.
...