Rep., Sales Support

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary
The Customer Support Supervisor oversees the customer support team, implements support strategies, and ensures customer satisfaction goals are met. They also analyze performance metrics to improve service quality.
Responsibilities
Ensuring Customer Satisfaction
Monitoring customer interactions and providing feedback to team members
Handling escalated customer complaints and finding solutions
Identifying areas for improvement in customer service processes
Developing and implementing strat...