Repair Centre Engineer

We are looking for hands on Repair Centre Engineer to join our Service team and Repair Centre in the Philippines.

Key Responsibilities

Ensure Glory meets all contracted obligations, response times, repair times, and Preventive Maintenance, and minimises repeat calls.
Get involved with day-to-day Repair activities when the workload suggests an SLA breach.
Support both domestic and regional customers' repairs.

Skills, Knowledge & Expertise

Experience:
Minimum 3 years' experience in a technical support role handling complex technical issues.
Customer-facing experience
Skills and Attributes:
Excellent communication (written and verbal) and interpersonal skills.
Ability to work independently and set priorities to meet customer and organisational expectations.
Proven problem-solving and analytical skills.
Excellent organisational skills
Strong customer service orientation
Ability to handle hi...