Repair Process Improvement Specialist
Motorola SolutionsJob Description
Job Description
The Repair Process Improvement Specialist is a strategic, hands-on role responsible for driving operational excellence and efficiency across EMEA Land Mobile Radio (LMR) and Mobile Video (MV) repair processes. This role will identify, design, and implement process improvements with 3rd party repair vendors and internal teams, focusing on enhancing repair standardization and efficiency, reducing Turnaround Time, optimizing costs, and maximizing customer satisfaction.
Key Responsibilities
1. Process Analysis and Design:
Conduct in-depth analysis of current end-to-end repair processes, including logistics, receiving, diagnosis, repair, quality control, parts management, and shipping.
Utilize data from the Repair Control Tower to identify bottlenecks, variance, waste, and root causes of operational inefficiency (e.g., high No-Fault Found rates, excess parts usage, long queue times).
De...
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